Privacy Policy

1. Who We Are

This Privacy Policy explains how myesim (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website and services.

We provide eSIM products through our website, including connectivity services delivered via third-party partners such as Airalo.

Business details:
myesim
3 Park Court, 40 Park Cross Street
Leeds, LS1 2QH
United Kingdom

2. What Personal Data We Collect

We may collect the following types of personal data:

Information You Provide
  • Name
  • Email address
  • Phone number (if provided)
  • Billing and purchase details
  • Any information you provide when contacting us
Account Information

If you choose to create an account:

  • Login credentials
  • Order history and preferences
Transaction Information
  • Details of purchases made through our website
  • Payment information (processed securely by third-party providers – we do not store full payment details)
Technical Data
  • IP address
  • Device type, browser, and operating system
  • Website usage data (such as pages visited and interactions)
Location Data
  • General location based on your IP address
3. How We Collect Your Data

We collect personal data:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through your use of our website (for example, cookies and analytics tools)
  • From third parties involved in delivering our services, such as payment providers and connectivity partners
4. How We Use Your Personal Data

We use your personal data for the following purposes:

To Provide Our Services
  • Process orders and deliver eSIM products
  • Manage your account (if applicable)
  • Provide customer support
To Improve Our Website and Services
  • Analyse how users interact with our website
  • Improve functionality and user experience
To Communicate With You
  • Send order confirmations and service updates
  • Respond to enquiries
  • Send marketing communications where permitted (you can opt out at any time)
For Security and Compliance
  • Prevent fraud and misuse
  • Comply with legal and regulatory obligations
5. Legal Basis for Processing

We process your personal data based on:

  • Contract – to provide the services you request
  • Legitimate interests – to operate and improve our business
  • Legal obligations – where required by law
  • Consent – for marketing and optional tracking technologies
6. Sharing Your Personal Data

We may share your data with:

Service Providers
  • Payment processors
  • Hosting and infrastructure providers
  • Analytics and marketing tools
Connectivity Partners

We work with third-party providers (such as Airalo) to deliver eSIM services. Limited personal data may be shared where necessary to activate and provide these services.

Legal and Business Purposes
  • Authorities or regulators where required
  • Professional advisers
  • In connection with a business sale, merger, or restructuring

We only share data where necessary and ensure appropriate safeguards are in place.

7. International Data Transfers

Some of our service providers, including connectivity partners, may be located outside the UK or European Economic Area (EEA).

Where your data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal and regulatory obligations

When data is no longer required, we securely delete or anonymise it.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

If you are in the UK or EU, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request transfer of your data

To exercise your rights, please contact us using the details below.

11. Children

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from children.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

myesim
3 Park Court, 40 Park Cross Street
Leeds, LS1 2QH
United Kingdom

info@myesim.online

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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