Terms & Conditions
1. About Us
These Terms & Conditions (“Terms”) govern your use of the myesim website and services.
Myesim provides eSIM products and related services through third-party connectivity providers (including Airalo and other network partners).
Business details:
myesim
3 Park Court, 40 Park Cross Street
Leeds, LS1 2QH
United Kingdom
By using our website or purchasing our products, you agree to these Terms. If you do not agree, you must not use our services.
2. Our Services
Myesim operates as a reseller of eSIM products. This means:
- We sell eSIM plans under the myesim brand
- The underlying connectivity is provided by third-party network operators
We do not operate telecom infrastructure ourselves.
3. Eligibility
To use our services, you must:
- Be at least 18 years old (or the legal age in your country)
- Have the legal capacity to enter into a binding agreement
You agree that all information you provide is accurate and up to date.
- Accounts
You may optionally create an account on our website.
You are responsible for:
- Keeping your login credentials secure
- All activity that occurs under your account
We reserve the right to suspend or terminate accounts if we detect misuse or suspicious activity.
5. Orders and Payments
- All orders are subject to availability
- Prices are displayed on our website and may change at any time
- Payments are processed securely via third-party payment providers
Once your purchase is completed:
- Your eSIM will be delivered digitally
- You are responsible for installing and activating it correctly
6. Use of Services
By using myesim, you agree:
- To use the services only for lawful purposes
- Not to misuse, resell, or exploit the service
- To comply with all applicable laws and regulations
Service performance (including speed and coverage) depends on third-party network providers and may vary.
7. Third-Party Providers
We rely on third-party providers (such as Airalo) to deliver connectivity services.
By using our services, you acknowledge that:
- Network availability and performance are outside our direct control
- We are not responsible for outages, interruptions, or limitations caused by third parties
- Refunds and Cancellations
Due to the digital nature of eSIM products:
- Purchases are generally non-refundable once delivered
However, we may offer refunds where:
- The product was not delivered
- There is a confirmed technical issue preventing use
All refund requests are reviewed individually.
9. Intellectual Property
All content on the myesim website (including text, branding, design, and software) is owned by or licensed to myesim.
You may not:
- Copy, reproduce, or distribute content without permission
- Use our brand or materials for commercial purposes
10. Limitation of Liability
To the fullest extent permitted by law:
- Our services are provided “as is” and “as available”
- We do not guarantee uninterrupted or error-free service
We are not liable for:
- Indirect or consequential losses
- Loss of profits, data, or business opportunities
Our total liability to you will not exceed the amount you paid for the service.
11. Service Availability
We do not guarantee that:
- The website will always be available
- The service will work on all devices or in all regions
You are responsible for ensuring your device is eSIM-compatible.
- Privacy
Your use of our services is also subject to our:
- Privacy Policy
- Cookie Policy
These explain how we collect and use your personal data.
13. Changes to These Terms
We may update these Terms from time to time.
Any updates will take effect once published on our website. Continued use of our services means you accept the updated Terms.
- Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about these Terms, please contact:
myesim
3 Park Court, 40 Park Cross Street
Leeds, LS1 2QH
United Kingdom
